Certified Information Systems Auditor (CISA) — Question 1399

When conducting a post-implementation review of a new software application, an IS auditor should be MOST concerned with an increasing number of:

Answer options

• A. change requests approved to add new services.
• B. updates required for the end-user operations manual.
• C. operational errors impacting service delivery.
• D. help desk calls requesting future enhancements.

Correct answer: C

Explanation

The correct answer, C, highlights that operational errors have a direct influence on service delivery, which is critical to assess for ongoing performance and user satisfaction. Options A and D focus on requests for changes or enhancements, while B pertains to documentation updates, none of which directly indicate the application's operational effectiveness.