Certified Information Systems Auditor (CISA) — Question 1355

Which of the following BEST enables an organization to manage unexpected or on-request jobs?

Answer options

• A. Service level agreements (SLAs)
• B. Job scheduling software
• C. Job scheduling by the service desk
• D. Console logs

Correct answer: B

Explanation

Job scheduling software is specifically designed to manage and automate job execution, making it the best option for handling unexpected or on-request jobs. In contrast, Service level agreements (SLAs) define expectations but do not manage jobs, while job scheduling by the service desk may not be as efficient as dedicated software. Console logs are primarily used for recording system activities and do not facilitate job management.