Certified Information Systems Auditor (CISA) — Question 1276

An IS auditor learns a server administration team regularly applies workarounds to address repeated failures of critical data processing services. Which of the following would BEST enable the organization to resolve this issue?

Answer options

• A. Service level management
• B. Incident management
• C. Problem management
• D. Change management

Correct answer: C

Explanation

The correct answer is C, Problem management, as it focuses on identifying and resolving the root causes of issues, which would help prevent the repeated failures. Options A, B, and D do not address the underlying problems; Service level management relates to expectations, Incident management deals with immediate incidents, and Change management oversees modifications without necessarily solving recurring issues.