Certified Information Systems Auditor (CISA) — Question 1249

When is the MOST appropriate time to establish metrics for assessing the effectiveness of an outsourced IT project?

Answer options

• A. During the acquisition phase
• B. During the initiation phase
• C. During the testing phase
• D. During the configuration phase

Correct answer: B

Explanation

Setting metrics during the initiation phase is crucial because it allows for clear objectives and expectations to be established before the project progresses. Metrics set later in the process, such as during testing or configuration, may not accurately reflect the project's goals or may miss critical evaluation points. Therefore, the initiation phase is the most appropriate time to define how success will be measured.