Certified Information Systems Auditor (CISA) — Question 1144

Which of the following is the BEST metric to measure the quality of software developed in an organization?

Answer options

• A. Amount of successfully migrated software changes
• B. Reduction in the help desk budget
• C. Number of defects discovered in production
• D. Increase in quality assurance (QA) activities

Correct answer: C

Explanation

The correct answer, C, is the most direct measure of software quality, as it reflects the number of issues users encounter after deployment. Options A and B do not directly assess software quality, focusing instead on migration success and budget changes. Option D, while related to quality, simply indicates increased QA efforts rather than the actual quality of the software produced.