Certified Information Systems Auditor (CISA) — Question 1081

Which the following component of a service level agreement (SLA) provides the GREATEST assurance that service provider production issues will be resolved promptly?

Answer options

• A. Right to audit the service provider upon request
• B. Penalties for noncompliance
• C. Documented processes for dispute resolution
• D. Indemnity clause against liabilities

Correct answer: B

Explanation

The correct answer is B, as penalties for noncompliance incentivize the service provider to prioritize and resolve issues swiftly to avoid financial repercussions. Options A, C, and D do not directly enforce timely resolution of issues; they focus more on oversight, conflict management, and liability protection, respectively.