Certified Information Systems Auditor (CISA) — Question 1018

Which of the following will provide the GREATEST assurance to IT management that a quality management system (QMS) is effective?

Answer options

• A. A high percentage of IT employees attending quality training
• B. A high percentage of incidents being quickly resolved
• C. A high percentage of stakeholders satisfied with the quality of IT
• D. A high percentage of IT processes reviewed by quality assurance (QA)

Correct answer: C

Explanation

Option C is correct because stakeholder satisfaction directly reflects the perceived effectiveness of the QMS in meeting quality standards. While the other options indicate positive aspects of IT operations, they do not directly measure the overall effectiveness of the QMS from the stakeholders' perspective.