Certified in the Governance of Enterprise IT (CGEIT) — Question 79

A contracted company employs key IT systems operational personnel to oversee technology used to manage a critical line of business. Management is concerned that a mass resignation by many disgruntled personnel may lead to a shutdown of these key systems. Which of the following should be the PRIMARY responsibility of IT governance to address this risk?

Answer options

• A. Renegotiate employment agreements to lessen the likelihood of a mass resignation.
• B. Cross train management to assume support of the technology.
• C. Develop a resourcing strategy that quickly replaces staff.
• D. Survey key support staff to determine what is causing them to be disgruntled.

Correct answer: D

Explanation

The correct answer is D, as understanding the root causes of employee dissatisfaction is essential for improving retention and preventing a potential mass resignation. While the other options may provide temporary solutions, they do not directly address the underlying issues that could lead to turnover.