Certified in the Governance of Enterprise IT (CGEIT) — Question 69

Which of the following has PRIMARY responsibility to define the requirements for IT service levels for the enterprise?

Answer options

• A. The help desk
• B. The business continuity vendor
• C. The business manager
• D. The CIO

Correct answer: A

Explanation

The help desk is typically the frontline support team that interacts with users and understands their needs, making them vital in defining service level requirements. The business continuity vendor, business manager, and CIO may have roles in overall strategy and implementation, but they do not directly engage with service level requirements as the help desk does.