Certified in the Governance of Enterprise IT (CGEIT) — Question 63

Reviewing which of the following should be the FIRST step when evaluating the possibility of outsourcing an IT system?

Answer options

• A. Outsourcing strategy
• B. IT staff skill sets
• C. Outsourced business processes
• D. Service level agreements (SLAs)

Correct answer: D

Explanation

The first step in evaluating outsourcing an IT system is to review the Service Level Agreements (SLAs) as they define the expectations and responsibilities of both parties. Understanding SLAs helps ensure that the service provider can meet the necessary requirements. The other options, while important, should follow after establishing a clear understanding of SLAs.