Certified in the Governance of Enterprise IT (CGEIT) — Question 6

A newly established IT steering committee is concerned whether or not a system is meeting availability objectives. Which of the following will provide the BEST information to make an assessment?

Answer options

• A. Critical success factors
• B. Balanced scorecard
• C. Performance indicators
• D. Capability maturity levels

Correct answer: D

Explanation

The correct answer, Capability maturity levels, provides a structured approach to evaluating how effectively a system meets its availability objectives. In contrast, Critical success factors, Balanced scorecard, and Performance indicators may offer insights but do not focus specifically on the systematic assessment of availability capabilities.