Certified in the Governance of Enterprise IT (CGEIT) — Question 53

To meet the growing demands of a newly established business unit, IT senior management has been tasked with changing the current IT organization model to service-oriented. With significant growth expected of the IT organization, which of the following is the MOST important consideration when planning for long-term
IT service delivery?

Answer options

• A. The IT organization is able to sustain business requirements.
• B. IT is able to provide a comprehensive service catalog to the business.
• C. The IT service delivery model is approved by the business.
• D. An IT risk management process is in place.

Correct answer: D

Explanation

The correct answer, D, emphasizes the importance of having an IT risk management process to ensure that potential issues are identified and mitigated, which is vital for sustainable service delivery. While sustaining business requirements (A), providing a service catalog (B), and obtaining business approval for the delivery model (C) are important, they cannot ensure long-term service delivery without effective risk management in place.