Certified in the Governance of Enterprise IT (CGEIT) — Question 50

A root-cause analysis indicates a major service disruption due to a lack of competency of newly-hired IT system administrators. Who should be accountable for resolving the situation?

Answer options

• A. HR training director
• B. Chief information officer
• C. HR recruitment manager
• D. Business process owner

Correct answer: B

Explanation

The Chief Information Officer (CIO) is responsible for overseeing the IT department, including the performance and competency of system administrators. While the HR training director and recruitment manager play roles in hiring and training, it is ultimately the CIO who must ensure that the IT team is capable of supporting the organization's needs. The business process owner is not directly responsible for resolving HR-related competency issues.