Certified in the Governance of Enterprise IT (CGEIT) — Question 48

In a successful enterprise that is profitable in its marketplace and consistently growing in size, the non-IT workforce has grown by 50% in the last two years. The demand for IT staff in the marketplace is more than the supply, and the enterprise is losing staff to rival organizations. Due to the rapid growth, IT has struggled to keep up with the enterprise, and IT procedures and associated job roles are not well-defined. The MOST critical activity for reducing the impact caused by IT staff turnover is to:

Answer options

• A. outsource the IT operation.
• B. increase compensation for IT staff.
• C. hire temporary staff.
• D. document processes and procedures.

Correct answer: D

Explanation

Documenting processes and procedures is essential as it creates a stable foundation for the IT department, making onboarding easier and ensuring continuity despite staff turnover. Outsourcing or hiring temporary staff may provide short-term relief but does not address the root cause of the problem. Increasing compensation could help retain staff, but without defined processes, it may not be sufficient to resolve the underlying issues.