Certified in the Governance of Enterprise IT (CGEIT) — Question 346

An enterprise has made the strategic decision to begin a global expansion program which will require opening sales offices in countries across the world. Which of the following should be the FIRST consideration with regard to the IT service desk which will remain centralized?

Answer options

• A. The effect of regional differences on service delivery
• B. Identification of IT service desk functions that can be outsourced
• C. Availability of adequate resources to provide support for new users
• D. Enforcement of a standardized policy across all regions

Correct answer: C

Explanation

The correct answer is C because ensuring there are enough resources is crucial to effectively support new users in different locations. While regional differences (A), outsourcing opportunities (B), and policy enforcement (D) are important, they are secondary to having the necessary resources in place to handle the increased demand from the global expansion.