Certified in the Governance of Enterprise IT (CGEIT) — Question 342

An enterprise is concerned that ongoing maintenance costs are not being considered when prioritizing IT-enabled business investments. Which of the following should be the enterprise's FIRST course of action?

Answer options

• A. Require business cases to have product life cycle information.
• B. Establish a portfolio manager role to monitor and control the IT projects.
• C. Mandate an enterprise architecture review with business stakeholders.
• D. Implement a balanced scorecard for the IT project portfolio.

Correct answer: A

Explanation

The correct answer is A because requiring business cases to include product life cycle information ensures that maintenance costs are factored into investment decisions from the start. The other options, while beneficial for project oversight and evaluation, do not directly address the immediate concern of neglecting maintenance costs in the prioritization process.