Certified in the Governance of Enterprise IT (CGEIT) — Question 307

Which of the following is MOST critical for the successful implementation of an IT process?

Answer options

• A. Objectives and metrics
• B. IT process assessment
• C. Process framework
• D. Service delivery process model

Correct answer: C

Explanation

The correct answer is C, as a solid process framework provides the structure and guidelines necessary for implementing IT processes successfully. While objectives and metrics, assessments, and service delivery models are important, without a clear framework, these elements may lack direction and coherence.