Certified in the Governance of Enterprise IT (CGEIT) — Question 291

Once the strategic vision has been established, which of the following would be the BEST activity for supporting the implementation of performance measures?

Answer options

• A. Document policy requirements.
• B. Document strengths, weaknesses, opportunities, and threats.
• C. Identify key performance indicators (KPIs).
• D. Monitor service level performance.

Correct answer: B

Explanation

Documenting strengths, weaknesses, opportunities, and threats (SWOT) provides a comprehensive understanding of the current environment, which is essential for establishing relevant performance measures. While identifying KPIs and monitoring performance are important, they are subsequent steps that rely on the insights gained from a thorough SWOT analysis. Documenting policy requirements is less directly related to performance measurement.