Certified in the Governance of Enterprise IT (CGEIT) — Question 233

Which of the following is the BEST way for an organization to minimize the difference between expected and delivered services when acquiring resources?

Answer options

• A. Negotiate service level agreements (SLAs).
• B. Measure service delivery using industry benchmarks.
• C. Require quarterly benefits realization reporting.
• D. Include a right-to-audit clause in the contract.

Correct answer: A

Explanation

Negotiating service level agreements (SLAs) directly addresses the expectations for service delivery, ensuring that both parties agree on the standards to be met. While measuring service delivery using benchmarks, requiring benefits realization reporting, and including audit clauses may provide insights or oversight, they do not directly establish the expected level of service as effectively as SLAs do.