Certified in the Governance of Enterprise IT (CGEIT) — Question 219

A large financial institution is considering outsourcing customer call center operations which will allow the chosen vendor to access systems from offshore locations. Which of the following represents the GREATEST risk?

Answer options

• A. Loss of data confidentiality
• B. Lack of network availability
• C. Inadequate business continuity planning
• D. Inconsistent customer service and reporting

Correct answer: A

Explanation

The correct answer is A, as outsourcing call center operations can significantly expose sensitive customer information to unauthorized access, leading to potential data breaches and loss of confidentiality. While the other options present risks, they do not pose as immediate a threat to customer data security as loss of confidentiality does.