Certified in the Governance of Enterprise IT (CGEIT) — Question 214

Which of the following represents the GREATEST challenge to implementing IT governance?

Answer options

• A. Developing a business case
• B. Determining the best practice to follow
• C. Applying behavioral change management
• D. Planning the project itself

Correct answer: C

Explanation

Applying behavioral change management is often the toughest aspect of IT governance because it involves altering mindsets and habits within the organization, which can be met with resistance. The other options, while important, are more straightforward tasks that do not address the human factors that can impede successful governance.