Certified in the Governance of Enterprise IT (CGEIT) — Question 212

Which of the following is MOST important for the effective design of an IT balanced scorecard?

Answer options

• A. On-demand reporting and continuous monitoring
• B. Consulting with the CIO
• C. Emphasizing the financial results
• D. Identifying appropriate key performance indicators (KPIs)

Correct answer: D

Explanation

Identifying appropriate key performance indicators (KPIs) is essential because they provide measurable values that demonstrate how effectively an organization is achieving key business objectives. While on-demand reporting and consulting with the CIO are beneficial, they do not directly influence the scorecard's design as much as the selection of relevant KPIs. Emphasizing financial results alone may overlook other critical dimensions of performance.