Certified in the Governance of Enterprise IT (CGEIT) — Question 204

An IT manager is trying to determine optimal IT service levels. Which of the following should be the PRIMARY consideration?

Answer options

• A. Cost-benefit analysis
• B. Recovery time objective (RTO)
• C. Internal rate of return
• D. Resource utilization analysis

Correct answer: A

Explanation

The correct answer is A, as a cost-benefit analysis helps in evaluating the financial implications of different service levels and ensuring that the benefits outweigh the costs. Options B, C, and D, while relevant to IT service management, do not primarily focus on the overall financial effectiveness of service levels.