Certified in the Governance of Enterprise IT (CGEIT) — Question 190

Which of the following will BEST enable an IT steering committee to monitor the achievement of overall IT objectives on a continuous basis?

Answer options

• A. Project portfolio dashboards
• B. Key performance indicators (KPIs)
• C. IT user survey results
• D. Defined service level agreements (SLAs)

Correct answer: B

Explanation

Key performance indicators (KPIs) are specifically designed to measure the success of an organization in achieving its objectives, making them the best tool for continuous monitoring. Project portfolio dashboards, IT user survey results, and defined service level agreements (SLAs) provide useful information, but they do not offer the same level of ongoing performance assessment as KPIs.