Certified in the Governance of Enterprise IT (CGEIT) — Question 187

A software company's products have had significant quality issues in recent releases. As a result, market reputation and customer satisfaction ratings have been suffering. What should executive leadership do FIRST to address this concern?

Answer options

• A. Allocate budget to hire more software and quality assurance specialists.
• B. Require a root cause analysis and review results.
• C. Implement a software development life cycle (SDLC) framework.
• D. Mandate more robust software testing prior to release.

Correct answer: B

Explanation

The correct answer is B, as conducting a root cause analysis is essential to identify the underlying issues affecting product quality. Once the root causes are understood, appropriate measures can be taken. The other options, while potentially beneficial, do not directly address the immediate need to understand what is causing the quality problems.