Certified in the Governance of Enterprise IT (CGEIT) — Question 181

A financial institution with a highly regarded reputation for protecting customer interests has recently deployed a mobile payments program. Which of the following key risk indicators (KRIs) would be of MOST interest to the CIO?

Answer options

• A. Number of failed software updates on mobile devices
• B. Percentage of incomplete transactions
• C. Total volume of suspicious transactions
• D. Failure rate of point-of-sale systems

Correct answer: C

Explanation

The correct answer, C, is vital as it directly relates to the security and trustworthiness of the mobile payments program. A high volume of suspicious transactions could indicate fraud or security issues, which are critical for maintaining customer confidence. The other options, while important, do not directly reflect the potential risk to customer trust in the institution's mobile payments system.