Certified in the Governance of Enterprise IT (CGEIT) — Question 164

An enterprise's board of directors has determined that IT is not sufficiently supporting its corporate objectives, and has established a committee to address this problem. Which of the following should be the committee's FIRST action?

Answer options

• A. Create an IT strategic plan.
• B. Implement a continuous improvement plan.
• C. Develop a service level management plan.
• D. Specify IT human resource performance measures.

Correct answer: A

Explanation

The committee's first action should be to create an IT strategic plan as it will provide a clear direction for aligning IT with corporate objectives. The other options, such as implementing continuous improvement or developing service level management, are important but should follow after establishing a strategic plan to ensure all actions support the overall business goals.