Certified in the Governance of Enterprise IT (CGEIT) — Question 158

Which of the following BEST indicates that a change management process has been implemented successfully?

Answer options

• A. Degree of control
• B. Outcome measures
• C. Process performance
• D. Maturity levels

Correct answer: B

Explanation

The correct answer, B, refers to outcome measures that assess the effectiveness of the change management process. While options A, C, and D may provide insights into aspects of the process, they do not directly reflect the success of the outcomes achieved through the change management efforts.