Certified in the Governance of Enterprise IT (CGEIT) — Question 156

A government agency plans to use predictive analytics to improve the quality of its services. The IT director is confident they have selected the right tool and can acquire appropriate resources to support the business need. Which of the following should be the director's NEXT course of action?

Answer options

• A. Ensure job descriptions are available for newly-hired IT resources.
• B. Ensure IT has the appropriate processes in place.
• C. Implement a balanced scorecard to measure service quality.
• D. Establish a data governance council that includes IT senior management.

Correct answer: B

Explanation

The correct answer is B because having the appropriate processes in place is crucial for the successful implementation of predictive analytics. Without established processes, tools may not be utilized effectively, jeopardizing the project's success. Options A, C, and D, while important, do not address the immediate need for operational readiness that processes provide.