Certified in the Governance of Enterprise IT (CGEIT) — Question 153

An enterprise has decided to implement an enterprise resource planning (ERP) system to achieve operating and cost efficiencies through global IT standardization. The business units are resistant because they are used to operating autonomously. The CEO has instructed the CIO to move quickly with the implementation to force acceptance with business unit leaders. Which of the following should be the CIO's FIRST step?

Answer options

• A. Request funding from the CEO to hire ERP consultants.
• B. Ask the CEO to be the sponsor of the program.
• C. Engage a reluctant business unit to conduct a proof-of-concept pilot.
• D. Build a governance framework for identifying non-standard processes.

Correct answer: C

Explanation

The correct answer is C, as engaging a reluctant business unit in a proof-of-concept pilot can demonstrate the benefits of the ERP system and help alleviate concerns. Options A and B focus on obtaining resources or support rather than directly addressing resistance, while D deals with governance but does not actively involve the business units in the transition process.