Certified in the Governance of Enterprise IT (CGEIT) — Question 142

Which of the following should be the PRIMARY goal of implementing service level agreements (SLAs) with an outsourcing vendor?

Answer options

• A. Establishing penalties for not meeting service levels
• B. Complying with regulatory requirements
• C. Achieving operational objectives
• D. Gaining a competitive advantage

Correct answer: C

Explanation

The primary aim of SLAs is to ensure that operational objectives are met consistently, which directly impacts service delivery and overall business performance. While penalties (A), regulatory compliance (B), and competitive advantage (D) are important, they are secondary to achieving the core operational goals outlined in the SLAs.