Certified in the Governance of Enterprise IT (CGEIT) — Question 139

Which of the following is the MOST appropriate mechanism for measuring overall IT organizational performance?

Answer options

• A. IT balanced scorecard
• B. Service level metrics
• C. Maturity model
• D. IT portfolio return on investment

Correct answer: A

Explanation

The IT balanced scorecard is the most comprehensive tool for evaluating an organization's performance across multiple dimensions, including financial, customer, internal processes, and learning and growth. Service level metrics focus primarily on service delivery, while maturity models assess capabilities rather than overall performance. The IT portfolio return on investment is important but does not encompass all aspects of organizational performance.