Certified in the Governance of Enterprise IT (CGEIT) — Question 110

An internal audit revealed a widespread perception that the enterprise's IT governance reporting lacks transparency. Which of the following should the CIO do
FIRST?

Answer options

• A. Adopt an industry-recognized template to standardize reports.
• B. Develop a communication and awareness strategy.
• C. Meet with key stakeholders to understand their concerns.
• D. Add stakeholder transparency metrics to the balanced scorecard.

Correct answer: C

Explanation

The correct answer is C, as engaging with key stakeholders first allows the CIO to gain a clearer understanding of their specific concerns and perceptions regarding transparency. Options A, B, and D are valuable steps but should follow after identifying and addressing stakeholder concerns.