Certified in the Governance of Enterprise IT (CGEIT) — Question 105

Which of the following is the MOST important consideration when developing a new IT service?

Answer options

• A. Return on investment (ROI)
• B. Economies of scale
• C. Service level agreements (SLAs)
• D. Resource requirements

Correct answer: A

Explanation

Return on investment (ROI) is crucial because it assesses the profitability and financial viability of the new IT service, ensuring it aligns with business goals. While economies of scale, service level agreements (SLAs), and resource requirements are important, they are secondary to understanding the financial impact of the service.