Certified Data Privacy Solutions Engineer (CDPSE) — Question 179

An organization has developed a tracking system to better understand customer purchasing behavior. Prior to deployment it is discovered that the consumer privacy policy does not properly convey that customer purchases may be tracked in this way. Which of the following is the BEST course of action?

Answer options

• A. Create a script for customer service representatives to describe the change when customers call.
• B. Include a notice in the purchase confirmation that informs customers of the tracking.
• C. Delay launching the system until the privacy policy and notice have been updated.
• D. When the system is launched, collect the data but do not analyze it until the policy and notice have been updated.

Correct answer: C

Explanation

The correct answer is C because it prioritizes customer transparency and compliance with privacy regulations by ensuring that the privacy policy is updated before any tracking takes place. Options A and B do not adequately address the issue of informing customers prior to data collection, and option D could lead to potential legal issues due to non-compliance with privacy policies.