Certificate of Cloud Auditing Knowledge (CCAK) — Question 30

What should be the auditor’s PRIMARY objective while examining a cloud service provider’s (CSP’s) SLA?

Answer options

• A. Verifying whether commensurate compensation in the form of service credits is factored in if the CSC is unable to match its SLA obligations
• B. Verifying whether the SLA includes all the operational matters which are material to the operation of the service
• C. Verifying whether the SLA caters to the availability requirements of the cloud service customer (CSC)
• D. Verifying whether the SLAs are well-defined and measurable

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of the SLA covering all operational matters essential for service delivery. While options A, C, and D are relevant concerns, they are secondary to ensuring that the SLA comprehensively addresses operational requirements that impact service functionality.