Certificate of Cloud Auditing Knowledge (CCAK) — Question 246

An auditor examining a cloud service provider’s service level agreement (SLA) should be MOST concerned about whether:

Answer options

• A. the agreement excludes any sourcing and financial matters that are material in meeting the service level agreement (SLA).
• B. the agreement includes any service availability matters that are material to the service operations.
• C. the agreement excludes any operational matters that are material to the service operations.
• D. the agreement includes any operational matters that are material to the service operations.

Correct answer: C

Explanation

The correct answer, C, highlights the concern of excluding operational matters which are crucial for effective service delivery. If these operational aspects are not addressed, it could lead to service failures. Options A and B misplace the focus by discussing sourcing or service availability, while D incorrectly emphasizes the inclusion rather than the exclusion of operational issues.