Certificate of Cloud Auditing Knowledge (CCAK) — Question 183

When a client’s business process changes, the CSP SLA should:

Answer options

• A. be reviewed, but the SLA cannot be updated.
• B. not be reviewed, but the cloud contract should be cancelled immediately.
• C. not be reviewed as the SLA cannot be updated.
• D. be reviewed and updated if required.

Correct answer: D

Explanation

The correct answer is D because when a client's business process changes, it is essential to review and potentially update the SLA to ensure it aligns with the new requirements. Options A and C incorrectly state that the SLA cannot be updated, which is not accurate in the context of business process changes. Option B suggests canceling the contract, which is an extreme action that does not address the need for SLA adjustments.