Certificate of Cloud Auditing Knowledge (CCAK) — Question 136

Which of the following can help a cloud customer define provider evaluation criteria?

Answer options

• A. Service level agreement (SLA)
• B. Adding agility
• C. Disaster recovery procedures
• D. Analyst opinion

Correct answer: A

Explanation

The correct answer is A, as a Service Level Agreement (SLA) outlines the expected service standards and performance metrics that a cloud provider must meet, helping customers evaluate their options. The other choices, while relevant to cloud services, do not directly assist in setting evaluation criteria for providers.