Agile Analysis Certification (AAC) — Question 12

During a project to improve efficiency at a customer service center, the product owner has established that a 15% improvement on a set of 5 measures is the target for a particular initiative. They meet this goal and move on to a new initiative. If they had not moved to a new goal, what agile analysis principle would they be ignoring?

Answer options

• A. Think as a customer
• B. Avoid waste
• C. Recommend advancing initiative
• D. Determine if the need is satisfied

Correct answer: B

Explanation

The correct answer is B, as avoiding waste involves ensuring that any improvements are fully realized before moving on. If the team does not take the time to confirm that their goal has been met and the efficiency gains are sustained, they risk wasting the improvements achieved. The other options do not specifically address the concept of ensuring that all potential value is extracted from the current initiative before transitioning to a new one.