Entry Certificate in Business Analysis (ECBA) — Question 126

What characteristic of a process is evaluated during process analysis?

Answer options

• A. How work is carried out
• B. Efficiency and effectiveness
• C. Root causes of a problem
• D. How roles are identified

Correct answer: B

Explanation

The correct answer, B, pertains to assessing both the efficiency and effectiveness of a process, which are key metrics in process analysis. Options A, C, and D focus on different aspects of processes but do not directly relate to the overall evaluation of their efficiency and effectiveness.