Certification of Capability in Business Analysis (CCBA) — Question 92

Complete this statement. Policies and rules serve as boundaries and _____________ the organization and the operation of the organization.

Answer options

• A. Influence
• B. Constraint
• C. Direct
• D. Lead

Correct answer: A

Explanation

The correct answer is 'Influence' because policies and rules shape how an organization functions and guide decision-making. 'Constraint' suggests restriction, while 'Direct' and 'Lead' imply control, which does not capture the broader impact that policies have on organizational behavior.