Certification of Capability in Business Analysis (CCBA) — Question 507

A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except for the legal SME who has not responded to any invitations. The first workshop is scheduled for next week and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?

Answer options

• A. Drop by the legal SME's desk and have an informal chat about how important his or her involvement and input is on the project
• B. Escalate the non-response to the legal SME's manager via email and request that they make the legal SME attend
• C. Proceed with the first workshop and capture the non-response as a project issue for the project manager to address
• D. Re-check the legal SMEs schedule and re-arrange all of the workshops based on vacancies in his or her public calendar

Correct answer: B

Explanation

The correct answer is B, as escalating the issue to the legal SME's manager is a formal way to ensure the legal SME's involvement, which is crucial for compliance and legal considerations in the project. Option A, while well-intentioned, may not be effective given the timeframe. Option C risks moving forward without critical input, and option D may not address the underlying issue of non-communication.