Certification of Capability in Business Analysis (CCBA) — Question 477

A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statistics show more efficiency. How does the business analyst (BA) demonstrate to users how the new system is performing?

Answer options

• A. Collect system metrics and communicate results in an understandable format
• B. Identify the dependencies of the system with other applications
• C. Analyze the feasibility of including additional hardware resources to the system
• D. Evaluate the payments process to identify areas of improvement in the system

Correct answer: A

Explanation

The correct answer is A, as collecting system metrics and presenting them in an understandable format directly addresses user concerns by providing clear evidence of performance. Options B, C, and D do not directly communicate performance levels to users and instead focus on dependencies, resource allocation, or process improvements, which may not resolve the users' immediate concerns about speed.