Certification of Capability in Business Analysis (CCBA) — Question 475

A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?

Answer options

• A. Ignore the manual's information when creating the BPM since it is about a different situation
• B. Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
• C. Create a new version of the manual based on the original
• D. Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process

Correct answer: B

Explanation

The correct answer is B because it ensures that the BA validates the manual's information against the insights gained from stakeholders, which is essential for creating an accurate BPM. Option A is incorrect as it disregards potentially useful information. Option C does not address the need for stakeholder input, and option D wrongly assumes the manual is sufficient without considering the collaborative insights from the workshop.