Certification of Capability in Business Analysis (CCBA) — Question 468

A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?

Answer options

• A. Perform gap analysis of current and future states
• B. Identify internal solution component dependencies
• C. Evaluate competitor applications
• D. Assess organizational culture

Correct answer: A

Explanation

The correct answer is A because performing a gap analysis helps identify the differences between the current application's capabilities and the desired functionalities, allowing for a clear understanding of the changes needed. Options B, C, and D, though relevant in different contexts, do not specifically address the requirement to assess the needed modifications for the new project.