Certification of Capability in Business Analysis (CCBA) — Question 455

A passport agency has recently deployed an online system where customers can apply for, amend, and renew passports. The expected volumes have not been realized and as a result, the agency has not achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level. What method of requirements elicitation should the BA start with?

Answer options

• A. Data Mining
• B. Mind Mapping
• C. Business Rules Analysis
• D. Interviews

Correct answer: A

Explanation

Data Mining is the most suitable method for the BA to identify trends, patterns, and volumes from the available data, which is crucial for understanding the shortfall. While Mind Mapping, Business Rules Analysis, and Interviews can provide insights, they do not focus primarily on analyzing existing data, making them less effective for this particular situation.