Certification of Capability in Business Analysis (CCBA) — Question 442

Several user groups are impacted by a proposed change to their daily work flow. How should the business analyst (BA) convey these changes so that the user groups understand the impact?

Answer options

• A. Develop a data model diagram
• B. Create business process models
• C. Write functional requirements
• D. Establish a communication plan

Correct answer: B

Explanation

Creating business process models allows the BA to visually represent the changes and how they will affect user workflows, making it easier for user groups to grasp the impact. While the other options like data model diagrams and functional requirements provide important information, they do not specifically address the workflow changes as effectively as business process models do.