Certification of Capability in Business Analysis (CCBA) — Question 379

When an organization is using a change-driven approach to business analysis, how are communications managed?

Answer options

• A. Communications in a change-driven approach to business analysis focus more on the frequency of communication.
• B. Communications in a change-driven approach are all ad hoc.
• C. Communications in a change-driven approach focus more on formal communications.
• D. Communications in a change-driven approach typically use face-to-face channels.

Correct answer: D

Explanation

The correct answer is D because a change-driven approach emphasizes interaction and collaboration, which is often best achieved through face-to-face communication. Options A and C misrepresent the focus of communication, while B suggests a lack of structure that does not align with the principles of a change-driven approach.