Certification of Capability in Business Analysis (CCBA) — Question 353

Audrey is the business analyst for her organization and she's doing an assessment of the organization's readiness to implement the solution. In her assessment, she's finding that there are conflicting stakeholder groups for and against the proposed solution. Some of the stakeholders have more power over the solution than others. What diagram can Audrey create to visualize the people that are for and against the solution?

Answer options

Correct answer: B, A

Explanation

The correct answer is A, as a Force field analysis diagram is useful for identifying the forces for and against a change, highlighting stakeholder support and resistance. The Tornado diagram (B) is typically used for sensitivity analysis, while the Stakeholder matrix (C) categorizes stakeholders based on their influence and interest but does not show conflicting forces. The Pareto chart (D) is a tool for identifying the most significant factors in a dataset, not for visualizing stakeholder positions.